ORDER CANCELLATION – PRODUCT REFUND
- The Online Store uses a mechanism to cancel an order (in whole or in part) that has already been registered and has not yet been delivered. For any order cancellation (in whole or in part) you should send an email to aethercosmetics.com. This feature is available to you until we inform you of the shipment of your order. Cancellation is not possible after this point.
- If the ordering process has been completed but you are not fully satisfied with your purchase for any of the reasons described in detail in paragraph 11.3 (b, c), you are entitled to a refund of the purchased products within fourteen (14) days from their purchase, after consultation with the Company and always provided that the product is unused, in its original condition and without any signs of deterioration. Return of the products is done to the address of the Administrator / Distributor Company at no cost to the Consumer and it is necessary to present the retail receipt or invoice. In fact, in the event of an invoice issue, the return is accompanied by a shipment receipt to the Company. If the product has been used or its original packaging has been corrupted, NO refunds will be accepted.
- Return of the products in question, if they are unused and in their original condition, is possible by packaging and shipping them to the cooperating courier company, after communicating by telephone with the Administrator / Distributor Company without charge. In both cases the relevant retail receipt or invoice must be displayed and after the necessary verification has been made as to whether the conditions of the refund are fulfilled, the Distributor will proceed with the replacement or refund according to the will expressed by the Consumer. If the conditions for return are not fulfilled, this will not be accepted and the products in question will be returned to the Consumer at his own expense.
- The possible reasons for the return of the product you ordered are as follows:
a. Failure to receive the product due to the absence of the recipient.
The product either remains in the courier company or is returned to the Online Store. If the product remains in the cooperating courier company, the Consumer shall re-consult with it for free delivery. If, however, the product has been returned to the Online Store and the Consumer wishes to set a new shipping and delivery date, he/she must notify the Online Store by email or telephone and after contacting the (Online Store) set a new Consignee Charged Shipping Date) with the Shipping Company .
b. Unjustified refusal to receive the product.
c. Failure to respond to the product’s description or any actual defect (eg used, with signs of wear, etc.).
If the defective product is covered by a warranty and the Consumer so wishes, replacement may be made. Otherwise, it shall be reimbursed in the manner described below, without any additional charge. The same is true in case of expiry of the product or error in ordering from the Administrator / Distributor Company.
- Should the Consumer decide to return his order for one of the reasons stated above (b, c), without wishing to replace it, his refund shall be made as follows: a) If the product has been paid by credit card, cancellation, transaction cancellation and cardholder update. The amount of time required to credit the amount of the canceled order on that credit card depends solely on the owner of the Bank and under no circumstances will the Administrator / Distributor be liable for any delays, b) If any other payment method (cash on delivery, deposit or remittance to the bank account of the Administrator / Distributor or Jcc or pay pal) was selected, the refund shall be made to the account of the payee bank within seven (7) working days on return and receipt of the goods in question by the Administrator / Distributor Company.
- In any case, aethercosmetics.com wishes Consumers to remain happy throughout the use of the site.